FAQ's

1. What types of wood fuel do you offer?

We offer a wide range of wood fuels, including kiln-dried ash and beech logs, heat logs, kindling, and firewood, all available in various pack sizes to suit your needs.

2. Do you provide UK-wide delivery?

Yes, we offer UK-wide delivery on all our products. Regardless of where you’re located in the UK, we’ll deliver directly to your doorstep.

3. What is the delivery time?

We use DHL Next Day Express for all online orders, except for deliveries to the Highlands or Islands, where we offer a 2-3 day delivery service. Any orders confirmed and paid for before 3pm (Monday to Friday) will be dispatched the same day for next-day delivery.

4. Is delivery free?

Yes! The price you see is the price you pay—no hidden charges or surprises at checkout. That's our promise!

5. What if I miss the delivery?

If you are unavailable at the time of delivery, DHL will leave a card with details on how to arrange a redelivery or where you can collect your order.

6. How do I pay for my order?

We accept various payment methods, including credit/debit cards and PayPal. You can choose your preferred payment method during checkout.

7. Do you offer bulk order discounts?

Yes, we offer discounts on bulk orders. For more information or to receive a custom quote, please contact us directly at info@staffordshirewoodfuels.co.uk.

8. What if I need to amend or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible before 3pm on the day of dispatch. Once an order has been shipped, we are unable to make changes.

9. Are your products environmentally friendly?

Yes, all our wood fuels are sustainably sourced, and we prioritize environmentally responsible practices in our sourcing and delivery.

10. What should I do if my product arrives damaged or incorrect?

If your product arrives damaged or incorrect, please contact our customer service team immediately. We will arrange a replacement or refund for the affected items.

11. How do I store the wood fuels after delivery?

For best results, store your wood fuels in a dry, ventilated space to prevent moisture from affecting the logs or kindling.

12. Do you offer returns or refunds?

We do offer returns and refunds for damaged or incorrect items. If you're unsatisfied with your purchase for any reason, please get in touch with us, and we'll do our best to resolve the issue.

Still have questions?

If your query isn't covered here, feel free to contact our customer service team via email or phone. We're here to help!